Report Writing

Dumpster Hotel - Report on Customer Complaints 2005Re : Unusually high issue of node complaints for the yearFrom : Deputy Manager SmithTo : general Manager JonesOver the exist year the Dumpster Hotel has received an unusually high number of customer complaints . These complaints were either written on customer comment cards , or reported directly to the Deputy or General Manager . Specifics are as followsHousekeepingJan . 15 Dirty linens upon thickening arrival in agencys 20 21Jan . 21 Linens non changed unbrokenly over course of guest stayApr . 1 lymph gland disliked dycor in dwellAug . 17 Insects found in overt restroom on first floorActionsWashers and dryers were cleaned to improve functionQuality assurance standards were discussed with hold staffDycor complaint relayed to corporatePest control called for insectsRecommendationsSchedule regular cleaning and maintenance of wash drawing appliancesImprove initial training of housekeeping staff schedule refresher course meetingsRestaurantJan . 5 Limited menu in restaurantFeb . 28 disrespectful waiterFeb . 28 Angry voices from kitchenFeb . 28 Long wait for room serviceFeb . 28 Waiter Dirty (12 complaintsJan . 8-Dec . 21 Crockery non washed properly (34 complaintsActionsLimited menu complaint relayed to corporateClearly Feb . 28 was not a good day in the restaurant . handling with manager on business determined the restaurant was utterly staffed and the cook had an ongoing argument with one waiter , which finally erupted in a fight . Unfortunately the MOD was remaining with no choice but to dismiss the waiter and de end the cook for 2 weeksDishwashing protocol discussed with dishwashers . Sanitizers put in for cautionary maintenanceRecommendationsImprove hiring procedures for restaurantImprove training and implement refresher training for restaurant staffSchedule regular maintenance for sanitizersMaintenance /SecurityMar . 2 Lights in pool area not workingApr .

10 Shower in rooms 19 20 coldJune 14 Garage closed too earlyJune 30 TV not working in room 2August 2 innate phones not workingAugust 19 TV not working in rooms 12 20Sept . 26 Shower in room 12 coldDec . 31 Non residents using residents exceptActionsLightbulbs replaced-no other issues notedCircuit repaired to water smokings in 19 20 - no other issues notedGarage attendant leftover without permission or replacement and was dismissedTelevisions in 2 , 12 and 20 were replacedContractor was called in to repair internal phone linesWater heater in room 12 replacedSecurity on duty reprimanded for bar incidentRecommendationsImprove hiring and training proceduresImprove signage in residents bar areaBarFeb . 14 piddling measures in bar (2Feb . 14 Barman drunk on duty (2Feb . 14 Long wait for service at bar (6Feb . 14 Wine watered down (2Feb . 21 Short measures in bar (3Feb . 21 Barman drunk on duty (2Feb . 21 Long wait for service at bar (4Feb . 21 Bar closed early (7Dec . 31 Music in bar too loud (6Dec . 31 Non residents using residents barActionsBartender on duty Feb . 14 was written up for complaints . When...If you want to get a full essay, order it on our website: Orderessay

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